Introduction
Terms Explained
- Product - this means a piece of software or package of software provided by Broadcast Radio - e.g. Myriad Playout or SmartSign
- OS or Operating System - this is the computer language that your computer uses to run the Products - for instance Microsoft Windows 10 Professional or Windows 7 Professional.
- Version - this is the major version (and also the first part of the number) for a given product - for instance Myriad Version 5 and Myriad Version 4 are different versions of the same Product.
- Release - each time a Product is updated within the same Version number, this is called a Release. e.g. Myriad v5.1 might need a bug fix so the new Release is v5.2 - same Version ("5"), but a different Release "x.1 and x.2" . Most customers are entitled to free updates within the Version number - i.e. If you purchased Myriad v4.x you are entitled to any Myriad v4 releases, but upgrades to Myriad v5 would be a cost option. If you are on Total Subscription, then you are entitled to all new versions as long as your Total Subscription is up to date.
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Support Contract - This is the period of time that you are entitled to technical support from the Broadcast Radio Support Team. If your purchased your product outright with a single up front cost, then most products ship with 1 year of Technical Support from date of purchase, If you purchased an Upgrade from a previous version, then the period may be different.
Once your initial Support period expires, you can choose to either renew the Support Contract for a fixed price for another period of time, or pay for Engineering Time each time you need to contact Technical Support. If you are on the Total Subscription service then this includes support for the whole time you have an active Total Subscription. More details about our Technical Support Services can be found in the Support and Installation Guidelines
Description
Timetables
Broadcast Radio Software Product Support
Support Contracts are currently available for the following products:
Product Name |
Myriad v6 (All products) |
Myriad v5 (All products, including Playout, Logging etc.) |
Myriad AutoTrack |
SmartSign v2 and SmartSign v3 |
Legacy products no longer actively being developed, but support is available: |
Certain Myriad SE Products (e.g. Advert Scheduler/Myriad Network/Myriad News Capture) |
Myriad Playout v4 |
Myriad AutoTrack v4 |
Myriad Network v4 |
Myriad News v4 |
PowerLog v4 |
SmartSign v1 |
Older products with expired Support |
Myriad v2 and v3 (All Products) - Note, support expired 18th October 2020 |
PowerLog v3 - Note, support expired 18th October 2020 |
Any products not listed above are no longer supported. In some cases we are able to provide some limited support via "Engineering Time" bookings. Please contact your account manager for more information.
If you are a product that is no longer supported, or support is ending soon, but DO have an active Support Contract then you are still fully supported until the end date of your current contract, but you should start making plans to upgrade to a newer product before that contract expires.
Microsoft Windows Operating System Support
Supported Desktop Operating Systems
For all new installations, we recommend Windows 10 Professional, although a large number of users have now upgraded to Windows 11 and in general are not seeing any significant issues.
Broadcast Radio Products are currently tested and fully supported running on:
- Windows 10 Pro (32 or 64bit)
Windows 7: Microsoft Support for Windows 7 finished in January 2020, so we no longer recommend using Broadcast Radio Products on any version of Windows 7. As noted above, this doesn't mean the software will suddenly stop working, but we can't guarantee that any future releases will definitely run on Windows 7 and we will no longer be testing new releases against Windows 7. Future releases of our software may not install on Windows 7.
Windows 8: support ended 31st December 2020 and future releases of our software may not install on Windows 8.
We strongly recommend using Windows Professional or Enterprise editions, but other editions may well work just as reliably. Please contact us for more details.
Broadcast Radio Products are not supported on Windows XP and earlier.
Broadcast Radio SmartSign v2 Note: Broadcast Radio SmartSign v2 will only work on Windows 10 or Windows 10 IOT edition.
Broadcast Radio SmartSign v3 Note:Broadcast Radio SmartSign v3 will work on Windows 10 or higher.
Supported Server Operating Systems:
If you want to store your data and SQL Databases centrally then you will usually use a Windows Server Operating System.
For all new installations of Windows Server, we recommend Windows Server 2019.
Broadcast Radio Products are currently fully tested and supported running from data and databases stored on:
- Windows Server 2019 (recommended)
- Windows Server 2016 (see note)
Note: Microsoft ended support for Windows Server 2016 on January 11th 2022. Although our products currently all run on Windows Server 2016 we are unable to guarantee that future releases will continue to work on 2016, and you should plan to upgrade to Server 2019 or higher. All new deployments should be on Windows Server 2019 or higher.
Broadcast Radio Products are not supported running from Windows Server 2012 R2 or earlier.
Microsoft SQL Server Support
Supported SQL Server Versions
For all new installations, we recommend Microsoft SQL Server 2019 in either Express, Standard or Enterprise Editions.
Broadcast Radio Products are currently tested and fully supported running on:
- Microsoft SQL Server 2019 - see note below
- Microsoft SQL Server 2017 - see note below
- Microsoft SQL Server 2016
- Microsoft SQL Server 2012 for 32 bit computers running Myriad Playout v5 only - see note below.
SQL 2017 Note: Microsoft SQL Server 2017 have both been used successfully by several users, but we primarily recommend using SQL 2019
SQL 2012 Note: Microsoft SQL Server 2012 is only supported for Myriad Playout v5 and earlier. Myriad v6 and higher require a minimum of Microsoft SQL Server 2016.
For the vast majority of installations Microsoft SQL Server 2019 Express is more than adequate, but if you do need to do real-time mirroring or more advanced database replication then SQL Server Standard will likely be the correct choice, so please feel free to contact us for more details.
Broadcast Radio products are not supported on any version of SQL Server prior to 2012 (e.g. SQL 2008)
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